Contact Us
Whether you have a question about one of our reviews, want to flag an update we may have missed, or need help understanding something on the site, this page is the right place to start. The team behind Online Casinos USA reads every message and will get back to you as soon as possible.
What We Can Help With
Our editorial team covers a specific set of topics, and we are most useful when your question falls within that scope. Here is what we regularly hear from readers — and what we are genuinely equipped to answer:
- Review accuracy — If you believe information on a review page is out of date or incorrect, let us know. We take factual corrections seriously and will investigate promptly.
- Bonus terms and conditions — Casino offers change frequently. If a deal you found on our site no longer matches what a casino is offering, we want to hear about it.
- Responsible gambling guidance — We are not a counselling service, but we can point you toward the right resources. Our responsible gambling page lists support organisations and self-exclusion tools available to US players.
- Site content and editorial questions — Questions about how we assess and rank casinos, or about the methodology behind our ratings, are always welcome.
- General feedback — If something on the site is unclear, broken or unhelpful, we would rather know about it than not.
What We Are Not Able to Do
To avoid confusion, it helps to know where our remit ends:
- We cannot intervene in disputes between players and casino operators. If you have a complaint about a casino — a withheld withdrawal, an account closure, or a bonus dispute — your first step should be the casino's own support team, followed by the relevant state gaming regulator if the issue is unresolved.
- We do not offer personalised gambling advice or strategy guidance. Outcomes in casino games are determined by certified random number generators and carry a built-in house edge; no approach can guarantee a result.
- We are an independent review and comparison site, not a casino. We do not hold accounts, process payments or operate any games.
Our Editorial Approach
Online Casinos USA is an independent comparison site focused on how we research and rate real-money online casinos available to US players. Our reviews are based on thorough research and verification — we assess licensing status, game fairness, payout structures, payment options and the terms attached to every bonus we feature.
We earn revenue through affiliate partnerships. When you visit a casino through a link on this site and register, we may receive a commission. That arrangement never determines our rankings or ratings — operators cannot purchase a higher score, and every recommendation on this site includes at least one genuine limitation. Our terms and conditions set out the full disclosure.
Responsible Gambling — a Standing Note
If gambling has stopped being enjoyable, or if it is affecting your finances, relationships or wellbeing, please reach out to a dedicated support service rather than waiting. US residents can contact the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week, by call or text. Our responsible gambling page has further resources, including state-level self-exclusion programmes and spending limit tools offered by licensed operators.
You do not need to be in crisis to use these services — they are there for anyone who wants to talk through their relationship with gambling.
Response Times
We aim to respond to all genuine enquiries within two to three business days. Messages about factual corrections or responsible gambling matters are prioritised. We read every submission, but we are not able to reply to every piece of feedback individually — if your message is about a general improvement rather than a specific question, we may act on it without sending a direct response.